Troubleshooting

Allow Access to Camera in Chrome

How to enable camera and microphone access in Chrome If your camera and mic are blocked in Chrome, there's a few steps you'll need to take in order to re-enable them for use on a call: How to enable camera and mic in the browser Select the lock icon located

How to set up your Camera, Microphone, and Speakers

In order to notarize your document, you’ll need to meet with a commissioned notary via live video session. Use the Notarize interface to select which of your device's camera, microphone, and speaker inputs you'd like to use for your video session. General Troubleshooting ChecklistMake sure your internet connection is

Allow Access to Camera in Chrome (Mobile/Tablet)

How to allow camera & microphone access on any Android device When you initially started your registration, from our device check page you will be prompted to enable your camera and mic for use during a call. Please be sure to select Allow. How to re-enable a blocked camera or

Allow Access to Camera in Safari

How to enable camera and microphone access in Safari Safari will ask you to allow Onlinenotary.net access to your device's camera and microphone when you initially started your registration, from our device check page. How to re-enable the camera and microphone on your MacBook & iMac Open Safari Preferences.

How to allow camera access on iOS Safari

When notarizing a document online, it is essential to have a camera access to connect with your notary agent. Please follow this guide to allow camera access on iOS Safari: Open the Settings appTap on Safari > CameraScroll down to Camera & MicrophoneConfirm that "Ask" or "Allow" is checkedRetry the

Firewall Troubleshooting

Addressing firewall issues that may be preventing you from accessing all the necessary features of Notarize. We suspect you may have encountered a Firewall issue that may be preventing you from accessing all the necessary features of Notarize. A firewall is a network security program that keeps outside systems from

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